Faq Page

Happy card is an innovative loyalty program which rewards customers for their brand loyalty.

Happy card works with a point system, that you collect for each purchase.

With Happy + you have the same benefits as in Happy card.

The only difference is that you will be eligible to receive direct discounts at all Neptun stores.

The card is designed to reward you by offering a variety of privileges. There will be dedicated offers and extra points just for you. You can check the points and coupons at any time in our website, update your data and change the product without receipt.

You can only apply for one Happy card with the same number.

Happy card is individual and should be used only by the person who applied.

Yes, you can do so. The card becomes active at the time of the sale and from that moment you can start collecting points for your purchase.

If you don’t have the card physically, you can give your phone number to the cashier. You can also open the digital card in the mobile APP.

No, the card is personal and it can’t be transferred to another person.

If you remain inactive for 24 months, the membership expires. You will be notified before the deactivation.

You can use your Happy card at all Neptun, Smartpoint, Jumbo, Spar and Fashion Group Albania stores all over Albania.